Overview
VidFabs is a digital software subscription. All paid purchases are processed by our Merchant of Record, Polar, who appears on your card statement and handles billing, taxes and refunds on our behalf.
Free Plan
The Free plan, including all local editing tools, costs nothing and never results in a charge. No refund is needed.
14-Day Money-Back Guarantee
If you are not satisfied with a first-time VidFabs Pro purchase, you may request a full refund within 14 days of the original charge. We will refund the amount paid for that billing period.
Cancelling a Subscription
You can cancel your Pro subscription at any time. After cancelling:
- You keep Pro access until the end of the period you have already paid for.
- Your subscription will not renew, and no further charges will be made.
- Partial or unused periods after the 14-day window are not refundable.
Renewals
Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled. A renewal charge on a plan you intended to cancel may be refunded if you contact us within 7 days of that charge, provided the new period has not been substantially used.
How to Request a Refund
Email support@vidfabs.com from the address used for the purchase, and include your order or receipt number from Polar. We typically respond within 2 business days. Approved refunds are returned to your original payment method; the time to appear depends on your bank or card issuer.
Exceptions
Refunds may be declined where there is evidence of abuse, fraud, or repeated refund requests, or where required otherwise by applicable law. Underlying transaction fees charged by Polar are not recoverable but do not reduce the amount refunded to you.
Contact
For any question about this policy, contact us at support@vidfabs.com.